Refund policy


Absolutely! Here's a customized 30-day return policy tailored for your 925 sterling silver jewelry business:


💎 30-Day Return Policy for 925 Sterling Silver Jewelry

We want you to shine with confidence. If you're not fully satisfied with your purchase, you can return or exchange your jewelry within 30 days of delivery.

🔒 Return Eligibility

  • Jewelry must be in original, unworn condition.

  • Items must include original packaging, certificates (if any), and proof of purchase.

  • We cannot accept returns on customized, engraved, or pierced jewelry (e.g., earrings) unless defective.

  • Tarnished items due to improper care or exposure are not eligible for return.

📦 How to Return

  1. Contact our team at info@charmingstore.co.za to initiate a return.

  2. We'll provide return authorization and instructions.

  3. Ship the item back within 7 days of receiving the return details.

💰 Refunds

  • Refunds are issued to your original payment method within 5–10 business days after inspection.

  • Return shipping costs are typically non-refundable, unless the item was damaged or incorrect.

🔄 Exchanges

  • You may exchange an item for a different style or size within the 30-day window.

  • Exchanges are subject to stock availability.

✨ Care Reminder To maintain the brilliance of your 925 sterling silver, avoid water, chemicals, and excessive humidity. Proper care helps prevent tarnishing and keeps your jewelry radiant for years.